Seller Agreement

AURA VISTA SELLER AGREEMENT v1

Between: Aura Vista LLC, an Oregon limited liability company, 1088 NE 7th Ave, Apt 425, Portland, OR 97232, ("Aura Vista," "we," "us") And: the seller who accepts this Agreement ("you," "Seller")

This Agreement governs your use of Aura Vista to sell services, physical goods, courses, digital products, event tickets, and community memberships. It incorporates the Aura Vista Terms of Service and Privacy Policy; where this Agreement is more specific about selling, it controls.

1. Your role, and ours

Aura Vista is a marketplace. We provide the platform, process payments as merchant of record, and route money to you. We are not a party to the transaction between you and your customer; you are responsible for what you sell, what you promise, and how you fulfill it. We are not the author, sponsor, or guarantor of any practice, ritual, reading, course, or product offered on Aura Vista.

2. Eligibility

• You are at least 18 years old.
• You are located in the United States and can receive payouts through Stripe.
• One person, one account. You may operate up to three seller profiles; each profile's type (practitioner or organization) is fixed at creation.
• All information you give us, including verification, tax, and banking information, is accurate and kept current.

3. Seller membership

Selling on Aura Vista requires an active Seller Membership: $29 per month, with a 30-day free trial (payment card required; it converts automatically at trial end unless cancelled). One membership per seller. You may cancel anytime; cancellation ends the membership at the end of the current period, and your priced offerings are unpublished (not deleted) if it lapses, they return when you reactivate.

Founding Practitioners and Founding Organizations pay a one-time sliding-scale amount instead of a monthly membership and keep their founding rate for the life of the account. A founding place is a membership tier at a locked lifetime rate. It is not an ownership stake or an investment in Aura Vista. The founding payment is a one-time membership fee and is non-refundable.

4. Fees

The fee schedule is shown to you in your dashboard before you publish and may be updated by us with notice. As of this writing:

• Platform fee: 6.5% of the sale, deducted from your payout, on goods, services, courses, digital products, and community memberships. On event tickets, a 4.0% service fee is added at checkout and paid by the buyer.
• Payment processing (currently 2.9% + $0.30 for US cards, and international/FX where applicable) is passed through to you at cost, as its own line. We never mark it up.
• Fees are snapshotted on each order. Changing our schedule later never re-rates a sale you already made.
• External-link offerings (sales you complete off Aura Vista) carry no platform or processing fees beyond your membership.

5. Payouts and timing

You are paid through Stripe. One person per seller is the billing owner: the only person who connects Stripe, receives payouts, and can issue refunds. Managers and delegates never have access to your money.

Money for a sale becomes payable to you when:

Sellers in their first 60 days get an additional 7 days on every timing above, a built-in reserve while you're new.

Stripe pays out on its own schedule (default: automatic, daily). We are not liable for Stripe-side delays, but we will help you chase any missing payout.

6. Refunds, disputes, and chargebacks

• When a customer is refunded, Aura Vista fronts the refund to the customer from the platform, then recovers your share, from a transfer that hasn't sent yet, by reversing a sent transfer, or by netting against future payouts. Our platform fee is returned to the customer pro rata; you are never charged Stripe's processing fee on a refund, and we make no money on a refunded sale.
• Platform-wide refund baselines exist per offering type (shown in the dashboard). Your own policy may be more generous, never less. For goods, your shop's return policy governs within the platform baseline; whatever policy was in force when the buyer purchased is the one applied, and if you later make it more generous, the buyer gets the better of the two.
• Disputes. A filed chargeback pauses all of your pending transfers until it resolves. If a dispute is lost, the customer's amount is recovered from you as above, and Stripe's dispute fee is borne by you, in proportion to your share of the sale. If the dispute is won or withdrawn, that fee is ours. You agree to help us gather evidence (messages, proof of delivery, session records) promptly; we submit it to Stripe.
• Customers are asked to contact us before filing a chargeback; this expectation is published to buyers in the Terms of Service, and filing before contacting us counts against the customer's standing in future cases.

7. What you may sell, prohibited and restricted items

You may list anything lawful that fits Aura Vista's catalog, except what this section prohibits or restricts. This section is incorporated into your listings and is also acknowledged separately the first time you enable a physical product.

7.1 Always prohibited. You may not list or ship:

• Anything illegal, or illegal to sell or ship in the buyer's or your location.
• Alcohol, tobacco, vaping products, cannabis/CBD in any form, or controlled substances.
• Firearms, weapons, ammunition, or explosives.
• Medicines, prescription drugs, or medical devices.
• Ingestible or topical products (teas, tinctures, supplements, oils for consumption) accompanied by health, medical, or therapeutic claims, including claims to treat, cure, or prevent any disease or condition.
• Animal-derived materials from endangered or protected species (ivory, bone, shell, feathers, pelts), or any live animal.
• Counterfeit, stolen, or plagiarized goods; anything infringing someone's intellectual property.
• Human remains, or sacred/funerary objects acquired in violation of the source community's or nation's law or custom.
• Sexual content or services; content exploiting or sexualizing minors.
• Hate material, or material targeting or threatening any person or group.

7.2 Carrier rules control shipping. All Aura Vista shipments move through our logistics provider (EasyPost) and carriers such as USPS. Their published prohibitions are incorporated here by reference. You may not ship anything a carrier prohibits or restricts, including hazardous materials (aerosols, flammable liquids, lithium batteries) except as the carrier expressly permits with the required labeling.

7.3 Restricted, conditions apply.

• Candles, incense, and anointing/ritual oils for external use are allowed only if they ship in compliance with carrier hazmat rules, with accurate labeling and ingredients.
• Ingestible or topical products without health claims (e.g., plain herbal tea) are allowed with accurate ingredients, sourcing, and any legally required labeling.
• Made-to-order, custom, consumable, and ritually prepared items may be marked non-returnable; you must mark them so at listing.
• Services with physical risk (fire ceremony, sweat lodge, breathwork, and similar) are allowed. Your listing must clearly describe the physical risks, and you must obtain each participant's informed consent before the activity takes place.

7.4 Practices. You may not offer services you are not competent to provide, and you must not present yourself as licensed in any regulated profession (medicine, therapy, law, financial advice) unless you hold that license. Aura Vista listings may not guarantee specific outcomes, cures, visions, wealth, reconciliation, or prediction of future events.

8. Sessions, video, and transcripts

For 1:1 sessions: you honor booked times, and the platform's no-show and cancellation refund rules (full refund to the customer 24+ hours before start; within 24 hours per your settings, default no refund; if you cancel or no-show, automatic full refund).

Video sessions run on our infrastructure. Sessions are not medical, therapeutic, or professional counseling, and are not a substitute for them; nothing on Aura Vista creates a therapist-client or clinician-patient relationship.

Sessions are not HIPAA-protected communication, and no clinical confidentiality or privilege applies to them. What Aura Vista does protect: your session communications and transcripts are treated as confidential under our Privacy Policy, visible only to the session's participants (and the platform systems needed to operate the feature), and transcripts are deleted after 30 days.

Session transcripts exist only when both you and the client accept. They are text-only, never audio or video, are kept 30 days, and either participant can stop transcription at any time.

Crisis situations. Aura Vista is not a crisis service, and neither are you. Neither Aura Vista nor its practitioners provide emergency, medical, or mental-health crisis care, and practitioners are not screened for clinical licensure. If a client presents a crisis, risk of harm to themselves or someone else, end the session safely, direct them to emergency services (911) or the 988 Suicide & Crisis Lifeline, and report the incident to us. This is guidance on expected practice, not a warranty.

9. Ethical practice and consent

Aura Vista's mission rules are part of this Agreement. They are conditions of selling here:

• Consent is sacred. No working, ritual, spell, reading, cleansing, or any practice, may be directed at a person who did not ask for it. This has no nuance and no exceptions. You may not accept a booking whose purpose is to affect, bind, influence, or work on a specific person who has not consented, including love or return workings aimed at a third party. Offerings directed at the person booking them, protection, prosperity, healing, guidance, are welcome.
• Open discussion is welcome; harm is not. Subjects like black magic, the left-hand path, karma, and consequence are discussed openly on Aura Vista. Teaching, writing, and honest conversation about these subjects are welcome. Directing harm at any person is not: no service may promise or intend physical, financial, or psychological harm to anyone.
• Honesty about medicine. We trust medicine, we trust healers, and we tell the whole truth about both. If a practice is offered alongside or in place of medical or mental-health treatment, you must tell the whole picture, including the risks. Never advise a client to stop or avoid medical care.
• The circle stays open to everyone. You may not refuse or degrade service to a customer because of who they are, race, ethnicity, nationality, sex, gender identity or expression, sexual orientation, religion, disability, or age (adult). Who a practitioner serves is a matter of practice fit, not of a person's identity; you may decline a client whose need is outside what you practice, for anyone.
• Where materials come from. Source materials for ritual and practice honestly and sustainably, and describe their origin accurately in listings. Nothing from endangered or protected species, per Section 7.

10. Fulfillment for goods

• Ship on time. Ship each order within your stated handling time; if your listing states none, within 7 calendar days of payment, to the address on the order, with the label purchased through the platform.
• If you can't make it. Before your handling window ends, message the buyer with a clear, updated ship date. The buyer may cancel for a full refund if the new date doesn't work for them.
• If nothing happens. If an order has no carrier scan and no message from you within 14 days of payment, or within 7 days past a ship date you promised, we will step in: our team contacts you to resolve the order, which may mean a refund to the buyer. Repeated or serious shipping failures put the account on probation, which can include extending the payout hold on your sales (the new-seller 7-day reserve) and can lead to suspension or termination.
• Honest status. Mark an order shipped only when it's actually in the carrier's hands.
• Labels are bought from your payout at carrier rate plus the pass-through per-label fee; if a label ends up costing more than the buyer paid for shipping, that difference is yours.
• Carrier adjustments (postage corrections after the fact) are yours.
• Ship from a registered, USPS-verified location. Stock is tracked per location; don't list what you can't ship.
• Returns run through the platform. Wrong, damaged, or missing-item claims (with photos within 7 days of delivery) are always refunded or replaced at your cost.

11. Communities and events

If you run a paid community, you set tier prices and are the sole money-decision-maker for it. Membership renewals bill automatically; a failed renewal gets a 7-day grace period, then the member drops to the free tier, we never back-bill a missed cycle. If you host an event you cancel, every ticket is automatically refunded in full, including the buyer's service fee; if you change the date, time, or place, ticket holders may refund on request.

12. Conduct and trust

• Be honest in listings, messages, and credentials. Don't impersonate anyone; don't claim affiliations, lineages, trainings, or credentials that aren't real. Affiliations are only shown when both sides confirm them.
• Don't manipulate reviews, your own or anyone's. Don't review your own listings, and don't trade reviews.
• The "Verified" badge on a profile means our team did a peer review of the practitioner, sometimes including a check of training or affiliations. It is not a judgment of their work, don't present it as one.
• Treat members with respect. Harassment, hate, spam, scams, and off-platform payment pressure (asking a customer to pay you outside Aura Vista for something sold on it) are grounds for suspension. Using the external-link or integration modes as offered is, of course, fine, those are features, not evasion.
• Report and respond to customer issues promptly; silence is the fastest way to lose a dispute.

13. Data you handle

• Identity tags. Any sensitive identity tags you choose to display (faith background, disability, neurodivergence, sexuality, and similar) are entirely optional, self-disclosed, and shown only because you consented to each tag, on your profile, for people to find you. We keep your consent on record against the exact notice you accepted, and we do not verify, infer, or sell this data. You can withdraw any tag anytime.
• Your client records. For off-platform and offline work you may keep client names, contact details, and private notes on the platform as your business records. You are responsible for those records and for keeping them accurate and lawful; they are deliberately retained (anonymized if the client deletes their account) so your books stay intact.
• Your customers' data belongs to them and to the platform's systems. You may use it only to fulfill and support the orders it came with, no marketing lists, no export-and-solicit, no resale.
• When you or we end this Agreement, we keep what tax, fraud, and legal-compliance rules require, and delete or anonymize the rest on the schedule in the Privacy Policy.

14. Taxes

You are responsible for your own taxes. Stripe collects your tax details (W-9 or W-8) during payout onboarding. If your earnings reach the reporting threshold, you'll receive a 1099-K through Stripe. Marketplace sales-tax handling is switched on with an accountant before goods selling scales; until then, your listings' tax treatment is your responsibility alongside ours.

15. Our right to review, suspend, and terminate

• Listing review: every seller profile is a private draft until our team approves it to go live. Significant changes (like a new intro video) are re-reviewed before they replace what's live. We may ask for changes or take a profile offline; you'll always be told why, in the app and by email.
• Suspension: we may suspend a seller profile, hiding it and its offerings, pausing payouts, for a violation of this Agreement, a serious unresolved report, or a pattern of lost disputes. You'll see the reason. Funds aren't forfeited; they're held while the issue resolves.
• Person-level block: for grave violations (fraud, exploitation, threats), we may block the person behind the profiles. You keep access to your money and tax records and to support, even then.
• Termination: Aura Vista may suspend or terminate this Agreement at any time, for any reason or no reason. Where circumstances allow, we give notice and the reason; where safety or law requires, termination is immediate. If we terminate without cause, we refund the unused full months of any prepaid membership. You may end this Agreement at any time. When it ends: complete pending orders or refund them; pending payouts are paid on the normal schedule; your data is handled per Section 13.

16. Indemnification

You will indemnify and hold harmless Aura Vista LLC and its personnel against claims, damages, fines, and reasonable legal costs arising from (a) your offerings, listings, and conduct with customers; (b) your violation of law or of this Agreement, including prohibited or misdeclared items; (c) disputes between you and a customer or a third party about something you sold or a service you provided. This doesn't cover our own breach or wrongdoing.

17. Disclaimers and limits

The platform is provided as-is. We don't warrant uninterrupted service.

Session outcomes. Aura Vista is not responsible or liable for the content, conduct, or outcome of any session, reading, working, ritual, course, or product sold through the platform. Spiritual services are exploratory and reflective in nature; no specific outcome is promised, and none is guaranteed. Sellers are independent and are responsible for their own services.

To the fullest extent the law allows, neither party is liable to the other for indirect or consequential damages, and Aura Vista's total liability to you is capped at the total fees you paid us in the 12 months before the claim. Nothing here limits liability that can't be limited by law.

18. Disputes between you and us

This Agreement is governed by the laws of the State of Oregon, without regard to conflict-of-law rules.

Before formal action. If either side has a dispute with the other, we both agree to try to resolve it in good faith first. Contact us at the notice address above (or through support) with a written description of the dispute; we have 30 days to respond and attempt resolution.

Arbitration. If good-faith resolution doesn't work, the dispute will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Portland, Oregon, in English, before a single arbitrator. Judgment on the award may be entered in any court with jurisdiction. Each side bears its own attorneys' fees unless the arbitrator awards them under applicable law; AAA fees for consumers are paid by Aura Vista where the rules require.

Exceptions. Either side may bring an individual claim in small-claims court instead (in the county where you live or in Multnomah County, Oregon), if the claim qualifies. Either side may seek emergency relief in court to protect intellectual property or stop ongoing misuse of the platform.

One person at a time. Disputes are resolved individually: no class actions, class arbitrations, or joined proceedings.

Opt-out. You may decline this arbitration agreement within 30 days of first accepting this Agreement, by emailing us at the notice address with your account email and a clear statement that you opt out. Opting out changes only this section; nothing else about the Agreement changes.

19. Changes to this Agreement

We'll give you at least 30 days' notice (email + dashboard) before any change that materially harms you; continuing to sell after the effective date accepts the change. If you disagree, you can stop selling and close out. The version you accepted is always viewable in your dashboard.

20. Everything else

• This Agreement, the Terms of Service, the Privacy Policy, and the fee schedule as displayed make up the whole deal between us.
• You can't assign this Agreement or your payouts to someone else without our written consent.
• If a court strikes one clause, the rest stands.
• No waiver of anything here is implied by delay in enforcing it.
• Notices from us go to your account email and dashboard; from you, to 1088 NE 7th Ave, Apt 425, Portland, OR 97232.